Aeronautical Knowledge for Ground Handling

Ground Operations is fast becoming a critical function in the aviation industry and indeed the supply chain. Staff knowledge in ground operations is unregulated, limited and varies greatly by region. Make sure your staff applies international best practices so you don’t have to compromise on efficiency and safety for your clients and become their preferred supplier.

IATA has identified the high staff turnover in ground handling as one of the main threats to safety. It is difficult to continuously train new staff members at operational and mid management levels. This course assists employers with induction training, motivating staff, and giving them an outline for professional development opportunities. It will provide a solid induction or refresher on aeronautical knowledge to new staff joining the aviation industry and involved in aircraft handling.

The term ‘ground operations’ encompasses the non-maintenance tasks carried out whilst an aircraft is on the tarmac before and after a flight.


This online course provides participants with a detailed level of knowledge, to help ensure safe, secure, efficient handling and effective management of aircraft ground operations. The course consists of 2 parts. In part 1, participants will be completing online, on-demand sessions. This can be done ‘on demand’, meaning at a time that works best for the learner. Participants are given a 2-week window to complete this part, including the accompanying questions.

Part 2 of the course is a 45-minute live online session with one of our highly experienced assessors. This part will verify that the learner has achieved the learning objectives. The oral assessment will look at comprehension and application of the knowledge. It is also an opportunity for the participants to ask questions to the assessors.


  • Managers joining from outside the aviation industry
  • Aircraft loaders
  • Aircraft fuellers
  • Ramp agents
  • Aircraft cleaners
  • Caterers
  • Customer service staff
  • Load controllers
  • Crew chiefs
  • Ground handling staff & managers
  • Safety manager
  • Airside management
  • Airforce handling staff
  • UN aviation staff
  • Business aviation operators

This online course takes a maximum of 12 participants.

This course supports the implementation of the IATA Airport Handling Manual and the IATA Ground Operations Manual. It assists operators with meeting the requirements of Standard Ground Handling Agreements (SGHA) and Service Level Agreements (SLA).

Course subjects include

  • Principles of flight
  • Aircraft performance
  • Weight and balance
  • Airside safety
  • Human Factors
  • Container inspection
  • Pallet inspection
  • Dangerous Good Awareness

Registration fee

The course fee can be kept at US$ 99 only for African professionals thanks to extensive sponsoring by the Netherlands Ministry of Infrastructure & Water Management, aircraft manufacturer ATR and Willis Towers Watson. The course fee includes a uniquely numbered and named certificate of completion (upon meeting all certification requirements) that counts as part of an AviAssist Initial Course Program (AICP) diploma.

PLEASE NOTE there is a maximum number of 12 participants and places are assigned on a 'first come, first served' basis. The next intake for this class is for the November 2022 edition.

There are no planned events at this moment.