Ground Operations Safety

Ground operations have experienced significant changes in the past 10-15 years because of changes in the utilisation of resources in the aviation industry. This includes a reduction in aircraft turnaround times, changes to staffing levels, an increase in the level of outsourcing, and the use of new technologies and equipment. Additionally, newer aircraft require less maintenance so not all airlines have an engineer at each port.

Ground Operations is fast becoming a critical function in the aviation industry and indeed the supply chain. Staff knowledge in ground operations is unregulated, limited and varies greatly by region. Make sure your staff applies international best practices so you don’t have to compromise on efficiency and safety for your clients and become their preferred supplier.

The term ‘ground operations’ encompasses the non-maintenance tasks carried out whilst an aircraft is on the tarmac before and after a flight. This includes a wide range of workers, such as aircraft fuellers, baggage handlers, ramp agents, aircraft cleaners, caterers, customer service staff, load controllers and flight dispatchers.


This four day course provides participants with a detailed level of knowledge, insight and detail to ensure safe, secure, efficient handling and effective management of aircraft ground operations.


  • Airport duty manager
  • Aircraft First Line Services staff
  • Crew chief
  • Ground handling staff & manager
  • Safety manager
  • Airside management
  • Government safety inspector
  • Airforce handling staff
  • UN aviation staff
  • Business aviation operators
  • Aircraft dispatchers

This course takes a maximum of 15 participants.

This course is based on standards and manuals of leading industry associations such as the Airports Council International (ACI) such as the Airside Safety Handbook and the International Air Transport Association (IATA), such as chapter 11 of IATA's Airport Handling Manual.

Course subjects include

  • Management of ground operations
  • Airside safety
  • Risk assessment
  • Turn around auditing
  • Audits & certifications
  • Load control: revisiting weight & balance
  • Ground Service Equipment inspection & handling
  • Safety Management Systems & Safety Performance
  • Role of the IATA Airport Handling Manual and
    IATA Ground Operations Manual

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This course is given at the ASPC-Rwanda at the University of Rwanda. Course fees for individual registration in this course at the ASPC-Rwanda will be published on this website.

The course can also be given as an in-company course your premises throughout Africa. Contact us for a quotation for an in-company course.

Aviation incident investigation

June 24 | 8:30 am - June 27 | 5:00 pm UTC+0
Namibia Directorate of Aircraft Accident and Incident Investigations

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September 18 | 8:30 am - September 20 | 4:30 pm CAT
Greenstone near OR Tamba International Airport, Johannesburg