Aeronautical Knowledge for Safety - online

Significant growth in aviation jobs is forecast in the next few years. But finding and onboarding new talent is a challenge. Current training initiatives are not effective enough. Some domains such as ground handling suffer from high staff turnover which can be a threat to safety. IATA's Human Resources Report identifies training in safety as one of two high priorities.

That is why AviAssist has developed this course for you. Staff knowledge in ground operations and some other domains is unregulated, limited and varies greatly by region. Make sure your staff applies international best practices so you don’t have to compromise on efficiency and safety for your clients and become their preferred supplier.
It is difficult to continuously train new staff members at operational and mid-management levels. This course assists employers with induction training, motivating staff, and giving them an outline for professional development opportunities. It will provide a solid induction or refresher on aeronautical knowledge to new staff joining the aviation industry and involved in aircraft handling.

The term ‘ground operations’ encompasses the non-maintenance tasks carried out whilst an aircraft is on the tarmac before and after a flight.


This online course provides participants with a detailed level of knowledge, to help ensure safe, secure, efficient handling and effective management of aircraft ground operations. The course consists of 2 parts. In part 1, participants will be completing online, on-demand sessions. This can be done ‘on demand’, meaning at a time that works best for the learner. Participants are given a 2-week window to complete this part, including the accompanying questions.

Part 2 of the course is a 45-minute live online session with one of our highly experienced assessors. This part will verify that the learner has achieved the learning objectives. The oral assessment will look at comprehension and application of the knowledge. It is also an opportunity for the participants to ask questions to the assessors.


  • Managers joining from outside the aviation industry
  • New staff in civil aviation, including
    • Aircraft loaders
    • Aircraft fuellers
    • Ramp agents
    • Aircraft cleaners
    • Caterers
    • Customer service staff
    • Load controllers
  • Crew chiefs
  • Ground handling staff & managers
  • Safety manager
  • Airside management
  • UN aviation staff
  • Business aviation operators

This online course takes a maximum of 12 participants.

This course supports the implementation of the IATA Airport Handling Manual and the IATA Ground Operations Manual. It assists operators with meeting the requirements of Standard Ground Handling Agreements (SGHA) and Service Level Agreements (SLA).

Course subjects include

  • Principles of flight
  • Aircraft performance
  • Weight and balance
  • Airside safety
  • Human Factors
  • Container inspection
  • Pallet inspection
  • Dangerous Good Awareness

Registration fee

The course fee can be kept at US$ 59 only for African professionals thanks to extensive sponsoring by the Netherlands Ministry of Infrastructure & Water Management, aircraft manufacturer ATR and Willis Towers Watson. The course fee includes a uniquely numbered and named certificate of completion (upon meeting all certification requirements) that counts as part of an AviAssist Initial Course Program (AICP) diploma.

PLEASE NOTE there is a maximum number of 12 participants and places are assigned on a 'first come, first served' basis. Dates for the next intake for this class will be published on this website.

Aeronautical Knowledge for Safety – online

04-01-2023 | 8:00 am - 21-01-2023 | 5:00 pm UTC+0
Online event